You cannot manage what you do not measure. Customer feedback is more important than ever!
- Use a standard survey or create your own.
- 10 attempts per record (with 2 numbers).
- Nightly fax/emails of completed surveys.
- Monthly reports for tracking.
- Automated data pulls.
Prospect Calls Placed to your potential customers who have visited your dealership looking for a vehicle, but have not yet purchased.
Service Calls Follow-up on your customers' service visits.
Delivery Calls Determine the customers' satisfaction with the delivery process.
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